Refund policy

Return Policy

At Peace Pawz, we want you and your cat to feel confident in your purchase. If you’re not satisfied, we’re here to help.

Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, undamaged, and in their original packaging.

  • To start a return, please contact us at contact@peacepawz.com with your order number.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval status.

  • Approved refunds will be issued to the original form of payment.

  • Original shipping costs and return shipping costs are non-refundable.

Exchanges

  • If your item arrives defective or damaged, we’re happy to replace it at no additional cost.

  • Please contact us within 7 days of delivery and include photos of the issue.

Non-Returnable Items

  • Items that show signs of use

  • Items returned without original packaging

  • Clearance or final sale items (if applicable)

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or we made an error.

Questions?

If you have any questions about returns or exchanges, please contact us at:
contact@peacepawz.com.