Return & Refund Policy

At PEACE PAWZ™, we stand behind the quality of our products and want our customers to make informed purchasing decisions. Please carefully review our return, refund, and warranty policies before placing an order.

Important: Please Read Before Purchasing

PEACE PAWZ products are not sold on a trial or satisfaction-guaranteed basis.

Our tags are designed to help discourage certain unwanted cat behaviors. However, every cat is different, and specific behavioral results cannot be guaranteed.

For pet health and hygiene reasons, products are eligible for ordinary returns only if they are unused, unopened, and in their original packaging with the hygiene seal intact.

Products that have been opened or used are not eligible for ordinary returns or refunds, including when they do not produce the desired behavioral results.

Defective products remain covered by our limited warranty and applicable consumer protection laws.

30-Day Limited Warranty

PEACE PAWZ products are covered by a 30-day limited warranty against defects in materials and workmanship, beginning on the date of delivery.

If a product is found to be defective during the warranty period, we will repair or replace it at our discretion, or provide another remedy as required by applicable law.

This warranty does not cover damage caused by misuse, improper handling, normal wear and tear, water damage, chewing, loss, or unauthorized modifications.

This warranty covers product defects, not the effectiveness of the product in changing an individual cat's behavior.

Proof of purchase may be required. To request warranty service, please contact us at contact@peacepawz.com.

Hygiene & Safety Seal

For the health and safety of our customers and their pets, all PEACE PAWZ products are shipped in protective packaging with a tamper-evident hygiene seal.

Because PEACE PAWZ Tags are designed to be worn by cats, opened or used products may have been exposed to pet hair, saliva, skin contaminants, or other substances. We cannot reliably verify that opened products are unused or suitable for resale.

Once the original hygiene seal has been broken or removed, the product is no longer eligible for an ordinary return or refund, even if the customer believes the product has not been used.

To qualify for an ordinary return, products must remain unopened, unused, undamaged, and in their original packaging with the hygiene seal intact.

Please do not open the packaging unless you intend to keep the product.

These restrictions do not apply to valid claims involving defective products or limit any rights provided by applicable law.

Behavioral Results Disclaimer

PEACE PAWZ is designed to help discourage certain unwanted interactions between cats through gentle sensory distractions.

However, cats vary considerably in temperament, personality, environment, and responsiveness. Factors such as established behavioral patterns, consistency of use, and the dynamics between cats can influence results.

PEACE PAWZ does not guarantee that its products will eliminate aggression, bullying, or any other unwanted behavior.

A product's failure to achieve a customer's desired behavioral outcome does not, by itself, constitute a product defect or qualify the product for a refund.

Give It Time

Changing a cat's behavior takes time, patience, and consistency. Please don't expect PEACE PAWZ Tags to immediately remedy behaviors that may have developed over months or years.

We encourage customers to review our Tips for Success page and follow the recommended usage guidelines to give their cats the best opportunity to respond positively.

Please be patient and give your cats time to learn. Individual results will vary, and behavioral improvement is not guaranteed.

Returns

We accept returns of eligible products within 30 days of delivery, subject to the following conditions:

• Products must be unused, unopened, undamaged, and in their original packaging.
• The original tamper-evident hygiene seal must be completely intact.
• All original components and accessories must be included.
• Return requests must be initiated within 30 days of delivery.
• Returns must be authorized by PEACE PAWZ before products are shipped back.

The 30-day return period applies only to eligible unopened products. It is not a 30-day trial period.

To request a return, please contact contact@peacepawz.com with your order number and reason for return. If your return is approved, we will provide return instructions and the return shipping address.

Please do not send products back without first contacting us.

Refunds

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges and return shipping costs are non-refundable for ordinary returns, except where otherwise required by law.

Refunds may be denied if the returned product does not meet the eligibility requirements described in this policy.

Defective or Damaged Products

If your PEACE PAWZ product arrives damaged or defective, please contact us as soon as possible, preferably within 7 days of delivery.

We will work with you to resolve the problem and provide a repair, replacement, or other appropriate remedy in accordance with our limited warranty and applicable law.

Customers will not be responsible for reasonable, authorized return shipping costs associated with a covered product defect or an error on our part.

Non-Returnable Items

Except for valid warranty claims or where otherwise required by law, the following items are not eligible for return or refund:

• Products with broken, removed, or damaged hygiene seals.
• Products that have been opened, worn, or used with a cat.
• Products that have been damaged, altered, or improperly handled.
• Products missing original packaging or components.
• Clearance or final-sale items identified as such before purchase.
• Products returned solely because they did not achieve the customer's desired behavioral results.

Return Shipping

Customers are responsible for return shipping costs for eligible non-defective returns.

PEACE PAWZ will cover reasonable, authorized return shipping costs when a return is required due to a covered product defect or an error in fulfilling the order.

Please contact us for return authorization and shipping instructions before sending any product back.

Questions?

We value our customers and want you to have a positive experience with PEACE PAWZ.

If you have questions about product operation, proper use, warranty coverage, or returns, please contact us at:

contact@peacepawz.com

We're happy to help!